FAQ

Life Insurance & Protection FAQs

Common questions about life insurance, income protection, critical illness cover and our FCA-regulated advice service.
No fees. No premium loading. Whole-of-market protection advice across the UK.

💰 Fees & Pricing for Life Insurance

Do you charge adviser fees for life insurance quotes?

No. We never charge clients any advice fees for life insurance, income protection, or critical illness cover. Our service is completely free to you.

Do you load premiums on life insurance policies?

No, never. Some firms in the industry add premium loading, but we believe it's unfair. You always get the insurer's true premium with us—no hidden charges, no markups, no inflated costs.

How do you get paid if there are no fees?

We are paid commission directly from the insurance provider (such as Aviva, Legal & General, or Zurich). This does not affect the premium you pay—you get the same price whether you go direct or use our whole-of-market advice service.

✅ Our Promise: 100% transparent pricing with no hidden fees or premium loading. What you see is what you pay for your life insurance.

🛡️ Life Insurance & Protection Services

Can you replace my existing life insurance policy?

Yes, but only if it is suitable and in your best interest. We'll only recommend replacing a life insurance or protection policy when it provides clear benefits such as better coverage, lower premiums, improved terms, or additional critical illness cover.

Are you whole-of-market for life insurance?

Yes. We search across the whole UK life insurance market to find the most suitable protection for you. We compare policies from leading providers including Aviva, Legal & General, Zurich, AIG, LV=, Royal London, and many more. We're not tied to any specific insurers.

What types of life insurance do you cover?

We provide advice on all types of life insurance and protection including:

  • Term Life Insurance - affordable cover for a set period
  • Whole of Life Insurance - lifetime cover with guaranteed payout
  • Critical Illness Cover - lump sum if diagnosed with serious illness
  • Income Protection Insurance - replaces income if unable to work
  • Family Income Benefit - regular payments to your family
  • Over 50s Life Insurance - guaranteed acceptance cover

View all our protection services

Can you help with mortgage advice?

We can refer you to trusted mortgage specialists. While we don't provide mortgage advice directly, we work with FCA-regulated third-party mortgage brokers who specialise in this area and can refer you to them for mortgage protection insurance and mortgage advice.

Can you help with pension and investment advice?

We can refer you to trusted pension specialists. While we don't provide pension or investment advice directly, we work with FCA-regulated third-party financial advisers who specialise in pensions, SIPPs, and investments and can refer you to them.

Can you help with Will writing and estate planning?

We can refer you to trusted Will writing specialists. While we don't provide these services directly, we can refer you to specialist third-party providers for Will writing, trust planning, and estate planning services.

⚠️ Please note: Trust, Wills and Estate Planning are not regulated by the Financial Conduct Authority.

✅ FCA Regulation & Trust

Are you FCA registered and regulated?

Yes. We are fully regulated by the Financial Conduct Authority (FCA) for life insurance and protection advice.

📋 Our FCA Number: 1038043
You can verify our FCA registration on the Financial Services Register at any time. Search for RB AME Ltd or our FCA number.

Are third-party referrals FCA regulated?

It depends on the service:

  • ✓ Regulated by FCA: Mortgage advice, pension advice, investment advice, and life insurance
  • ⚠ Not regulated by FCA: Trust, Wills and Estate Planning

All providers are carefully selected specialists in their respective fields with proven track records.

Who is responsible for third-party advice?

RB AME Ltd and The Right Mortgage Ltd are not responsible for any advice received from third-party providers. Each provider is responsible for their own advice and services under their own FCA authorisation or professional indemnity.

Is my personal information kept confidential?

Yes, absolutely. We take your privacy and data security seriously. All personal information is handled in accordance with UK GDPR and data protection regulations. Your medical history, financial details, and personal data are kept strictly confidential.

🏢 About That's Life Protection

What is That's Life?

That's Life is a trading style of RB AME Ltd, an appointed representative of The Right Mortgage Limited, which is authorised and regulated by the Financial Conduct Authority for life insurance and protection advice across the UK.

Where are you based?

We are registered in England and Wales (company number: 12147707) and serve clients across the United Kingdom.

📍 Registered Address:
The Retreat
406 Roding Lane South
Woodford Green
Essex
IG8 8EY

Do you serve clients across the UK?

Yes. While we're based in Essex, we provide life insurance and protection advice to clients throughout England, Scotland, Wales, and Northern Ireland. Most of our service is delivered by phone, email, and video call for your convenience.

🚀 Getting Started with Life Insurance

Who can use your life insurance services?

Our guidance and advice is subject to the UK regulatory regime and is primarily targeted at consumers based in the UK aged 18 and over who need life insurance, income protection, or critical illness cover.

How do I get a life insurance quote?

Simply contact us by phone, email, or our enquiry form. We'll discuss your needs, compare the whole market, and provide you with tailored life insurance quotes from leading UK providers.

💚 No obligation. No fees. Just honest, whole-of-market life insurance advice.

How long does it take to get life insurance?

It depends on the type of cover and your health. Simple term life insurance can often be arranged within 24-48 hours. Policies requiring medical underwriting may take 2-4 weeks. We'll guide you through the entire process and keep you updated.

Still have questions about life insurance?

We're here to help. Get in touch with our FCA-regulated team today for free, no-obligation advice.

Get Your Free Quote →

Related Pages

Our Life Insurance Services | Make an Enquiry | Home